Custom Products
Every garment we produce is made to order with your design, sizes and specifications, so custom-printed items cannot be returned for change of mind, unused stock or ordering errors on the buyer's side (such as wrong sizes submitted in the order sheet). This is why we insist on mockup approval and offer size samples before production.
Our Quality Guarantee
If we get it wrong, we make it right. You are entitled to a free replacement (or refund where replacement is impractical) when a garment has a genuine production defect, including: printing that does not match the approved mockup, wrong sizes against your approved order sheet, misspelled names or numbers that were correct in your submitted list, stitching defects, or fabric different from what was agreed.
How to Raise a Claim
Report issues within 48 hours of delivery with clear photos of the affected pieces and your order reference, by phone, WhatsApp or email. Our team will review and respond within 2 working days. Approved claims are replaced on a priority production slot at no cost, or refunded via your original payment method.
What Is Not Covered
Normal wear over time, damage from incorrect washing (see the care instructions supplied with your order), minor color variation between screen preview and fabric, and measurement tolerance up to half an inch — an industry-standard allowance in garment production.
Advance Payments
If you cancel before design approval, your advance is refunded in full minus any completed design work. After production begins, the advance covers materials already committed and cannot be refunded.