Information We Collect
When you request a quotation, place an order or contact us, we collect the information needed to serve you: your name, phone number, email address, delivery address and organisation name, along with any design files, logos and size details you share for your order.
Our website also records basic technical data — such as pages visited and device type — through standard analytics tools, used only in aggregate to improve the site.
How We Use Your Information
We use your information to prepare quotations, produce and deliver your orders, send order updates by phone, SMS, WhatsApp or email, and maintain your specifications (designs, sizes, thread colors) on file so reorders match perfectly. If you have opted in, we may occasionally share offers relevant to your past orders; you can opt out at any time.
What We Never Do
We do not sell, rent or trade your personal information to third parties. Your design files and logos remain your property — we use them solely to produce your orders and will not reuse them for any other client or purpose. Portfolio photos featuring client work are published only with permission.
Data Sharing & Security
We share delivery details with courier partners strictly to fulfil your shipment, and payment references with payment providers (bKash, Nagad, banks) strictly to process transactions. Order records are stored on secured systems with access limited to staff who need them.
Your Rights & Contact
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete records not required for legal or accounting purposes. Contact us at info@rzprint.com or +880 1712-345678 for any privacy request.